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Quality Management System (QMS) Orientation
Personal data privacy (15 min)
Personal data information and consent
Introduction to Quality Management (10 min)
What is a Quality Management System (QMS)?
Quality Control (QC), Quality Assurance (QA), and Quality Management (QM)
What is a process?
Plan-Do-Check-Act (PDCA)
Risk-based thinking
ISO 9001
Compliance and certification
Quality Management Principles (10 min)
The seven principles
Client focus
Leadership
Engagement of people
Process approach
Improvement
Evidence-based decisions
Relationship management
Our QMS (40 min)
Global compliance
How do we contribute to the effectiveness of the QMS?
Is our QMS effective?
An example of process effectiveness
ESD awareness
Our processes (35 min)
QMS documentation for all employees (90 min)
Quality policy and manual (45min)
Quiz - Quality Policy and Manual (5 min)
Creating and maintaining documented information (15 min)
Quiz - Documented Information (5 min)
Issues procedure (15 min)
Quiz - Using the Issues and Tasks List (5 min)
How do we contribute to the effectiveness of the QMS?
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